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If you’re unhappy with your Lucid Skincare purchase, we accept returns of unopened items or will exchange your gently used items for free within 30 days of purchase.
We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.
Here’s how to return or exchange your items:
Contact us at firstname.lastname@example.org. Provide your name, items to return, and reason for return. We will respond within 24 hours and send you a return label.
Fill out the Returns + Exchange label and place the competed form with your item(s) in any well-padded envelope or box.
Seal up the box and drop it off anywhere in the U.S. mail.
For International Orders: Unfortunately, we cannot accept returns or exchanges at this time.